IMPORTANT INFORMATION: With no exceptions, we do not provide refunds.
​
Please make sure that when submitting your design that all the information that is necessary to create your custom order. Please make sure that for all custom orders that you provide the appropriate color combinations, all logos need to be in .png format to be placed on the product, if there is a certain way you want the images and verbiage place and you have a mock up, please don't hesitate to send us a email to support@betterwithbling.net with your order number, so that we can identify your order and make sure that we create your vision properly.
​
Returned-to-Sender & Refused Packages
-
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
-
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit minus the initial shipping charge.
-
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
-
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
​
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
-
An irregular or excessive returns history indicative of "wardrobing;"
-
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
-
Potential fraudulent or criminal activity.
​
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
​
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact us at support@betterwithbling.net. Once we have received your request, we will contact you to address and resolve the issue.
